Auto Escalate Priority based on Date/Time

[Anthony Zepeda]

I am trying to see if there is a way to automatically  escalate a ticket based on a date/time set. So if I create a Medium Priority ticket, and set a date/time for tomorrow at 10AM, tomorrow at 10AM, i then automatically changes to a High Priority ticket. I currently have the script runner and automation for jira addons, but not have not been successful in being able to implement this. Does anyone have any ideas on this? 

[Joanna Choules · Accepted solution]

Hi Jason,

Do you recall where you found this snippet? The first argument to setCustomFieldValue needs to be a CustomField object rather than a plain string:

def cfParticipant = ComponentAccessor.customFieldManager.getCustomFieldObjectByName("Request participants")

The above assumes that you have ComponentAccessor imported; if not, you can do so at the top of your script as follows:

import com.atlassian.jira.component.ComponentAccessor

Note also that ScriptRunner will issue a deprecation warning against the use of getCustomFieldObjectByName. It is safe to ignore this, although for maximum futureproofing you may prefer to replace that call with the following:

getCustomFieldObjectsByName("Request participants")[0]

Regards,

Joanna Choules, Adaptavist Product Support

[Jason Li Ting Chung]

Hi Joanna.

Thank you very much for your help. I have been able to sort the problem.

Best regards,

Jason