My catalina.out is flooding logs like this.

[Sivabalan Nagarajan]

My catalina.out is flooding logs like this.

2018-10-09 04:25:43,527 http-nio-8080-exec-13 DEBUG sn410423 265x11299x1 1jbqmb4 10.122.50.165 /browse/FOS-805568 [c.o.j.groovy.groovyrunner.spring] BeforeInstantiation [bean=com.onresolve.jira.groovy.GroovyCondition, type=com.onresolve.jira.groovy.GroovyCondition]
2018-10-09 04:25:43,527 http-nio-8080-exec-13 DEBUG sn410423 265x11299x1 1jbqmb4 10.122.50.165 /browse/FOS-805568 [c.o.j.groovy.groovyrunner.spring] AfterInitialisation [bean=com.onresolve.jira.groovy.GroovyCondition, type=com.onresolve.jira.groovy.GroovyCondition]
2018-10-09 04:25:43,531 http-nio-8080-exec-13 DEBUG sn410423 265x11299x1 1jbqmb4 10.122.50.165 /browse/FOS-805568 [c.o.j.groovy.groovyrunner.spring] BeforeInstantiation [bean=com.onresolve.jira.groovy.GroovyCondition, type=com.onresolve.jira.groovy.GroovyCondition]
2018-10-09 04:25:43,531 http-nio-8080-exec-13 DEBUG sn410423 265x11299x1 1jbqmb4 10.122.50.165 /browse/FOS-805568 [c.o.j.groovy.groovyrunner.spring] AfterInitialisation [bean=com.onresolve.jira.groovy.GroovyCondition, type=com.onresolve.jira.groovy.GroovyCondition]
2018-10-09 04:25:43,538 http-nio-8080-exec-13 DEBUG sn410423 265x11299x1 1jbqmb4 10.122.50.165 /browse/FOS-805568 [c.o.j.groovy.groovyrunner.spring] BeforeInstantiation [bean=com.onresolve.jira.groovy.GroovyCondition, type=com.onresolve.jira.groovy.GroovyCondition]
2018-10-09 04:25:43,539 http-nio-8080-exec-13 DEBUG sn410423 265x11299x1 1jbqmb4 10.122.50.165 /browse/FOS-805568 [c.o.j.groovy.groovyrunner.spring] AfterInitialisation [bean=com.onresolve.jira.groovy.GroovyCondition, type=com.onresolve.jira.groovy.GroovyCondition]
2018-10-09 04:25:43,541 http-nio-8080-exec-13 DEBUG sn410423 265x11299x1 1jbqmb4 10.122.50.165 /browse/FOS-805568 [c.o.j.groovy.groovyrunner.spring] BeforeInstantiation [bean=com.onresolve.jira.groovy.GroovyCondition, type=com.onresolve.jira.groovy.GroovyCondition]
2018-10-09 04:25:43,542 http-nio-8080-exec-13 DEBUG sn410423 265x11299x1 1jbqmb4 10.122.50.165 /browse/FOS-805568 [c.o.j.groovy.groovyrunner.spring] AfterInitialisation [bean=com.onresolve.jira.groovy.GroovyCondition, type=com.onresolve.jira.groovy.GroovyCondition]
2018-10-09 04:25:43,544 http-nio-8080-exec-13 DEBUG sn410423 265x11299x1 1jbqmb4 10.122.50.165 /browse/FOS-805568 [c.o.j.groovy.groovyrunner.spring] BeforeInstantiation [bean=com.onresolve.jira.groovy.GroovyCondition, type=com.onresolve.jira.groovy.GroovyCondition]
2018-10-09 04:25:43,545 http-nio-8080-exec-13 DEBUG sn410423 265x11299x1 1jbqmb4 10.122.50.165 /browse/FOS-805568 [c.o.j.groovy.groovyrunner.spring] AfterInitialisation [bean=com.onresolve.jira.groovy.GroovyCondition, type=com.onresolve.jira.groovy.GroovyCondition]

After we updated the Script runner plugin. Any one has any idea. Please suggest how to avoid this logs.

[PD Sheehan]

The question is basic... but not the solution.

I'm not aware of any built-in way to prompt customers for additional information on a request.

There might be add-ons that offer some forms, but the only built-in form is the new request form.

From scriptrunner standpoint, you might be able use the Web Item with "run code and display a dialog" method (this won't work with Refined for JSM). 

But you'd need to build a custom dialog2 form in HTML and serve it as custom rest endpoint.
And you'd need to write javascript to call an api (built-in or custom depending on your need) to create the linked issue.

[Athar Agha]

Thanks for your reply! I'd rather not build a custom form in HTML and run a custom rest endpoint etc. as that would be quite cumbersome to maintain, as well as not be compatible with refined (which we're looking to implement at some point as well!) .. 

Any thoughts on why the jiraHelper object isn't available through the portal? something that I should raise with Adaptavist themselves or is this 'expected behaviour'?

I've heard Actions for Jira has this functionality, but it takes time to onboard a new plugin / plugin vendor as we have a governance process in place to ensure we don't just go wild and expose our data / cost money without due cause.. 

[PD Sheehan]

I've been meaning to reach out to Refined about the availability of the dialog2 (and many other AUI components) in their javascript layer to be able to implement custom dialog etc.

Yes, the availability of jiraHelper in the portal is probably a question for adaptavist.

But I'm not sure that would help you. I don't think you can get the "constrained create issue" would work in this case, it is designed to work within jira with jira permission.

I don't think it would work with portal permissions even if you were able to trigger it to pop up.

[PD Sheehan]

So as it turns out, enabling the dialog2 functionality in Refined is all on our end.

And it's not all that hard

Here is a sample javascript that you can post via "install web resource" fragment in the context "refined.customer-portal":

//load the dialog functionality
WRM.require('wrc!com.atlassian.auiplugin:dialog2').done(function(){
    console.log('Loaded AJS.dialog2', AJS.dialog2);
});
//add additional aui components you might want to use in the loadl
WRM.require('wrc!com.atlassian.auiplugin:aui-toggle').done(function(){
    console.log('Loaded aui-toggle');
});

//bind click events on SR webItems to get and display a dialog
AJS.toInit(function () {
    var srWebItemelector = '[id^="com.onresolve.jira.groovy.groovyrunner"]'
    AJS.$('body').on('click', srWebItemelector, function(clickEvent){
        clickEvent.preventDefault();
        var href = AJS.$(this).attr('href');
        AJS.$.ajax({
            type: "GET",
            dataType: "html",
            url: href
        }).done(function(data) {
            AJS.dialog2(AJS.$(data)).show();
        }).fail(function(jqXHR, textStatus, errorThrown) {
            console.warn("Failed to execute remote:", errorThrown);
        });
    });
});

//add an icon to the custom webitem
AJS.$(document).ajaxStop(function () {
     var webItemsParams = [
        {menuText:'WebItem MenuText Example', iconClass:'rw_external_helper_icon_escalate'}
     ]
     webItemsParams.forEach((webItem,index)=>{
        if(webItem.iconClass){
            var itemSelector = `.rw_item_content:contains(${webItem.menuText})`
            var item = AJS.$(itemSelector)
            item.prev('.rw_item_icon:not(.rw_external_helper_icon_escalate)').addClass(webItem.iconClass)
        }
     });
})

This will find all the ScriptRunner Web Items and bind an appropriate event to the item so that it will open a dialog instead of navigating to another page. The web item will need to specify "do nothing - you will use js to bind an action".

The second part of the script is optional, but it will add an icon to a specific web item by looking it up by its Menu Text.