Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Jira Project Configurator issue exporting a Service Desk Project.

Andrés Cerón Moreno
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
September 22, 2018

Hi! I am using the Adaptavist Project Configurator and there is one thing I haven't been able to do, and it is to export a Service Desk application. All other jira projects have worked without any problem, but when exporting the Service Desk project (with groups and users and even without any users or groups) it gets stuck in 35% and the database file gets bigger and bigger. 

I have by now been waiting for exactly 2 days and 1 hour for the task to complete the export. And the database size (internal jira database) has been growing and is now around 15,8gb big. 

I dont think it is normal to be waiting for over 2 days for a project to export, when I have been able to export other 24 jira software projects in a couple of minutes all together. 

I have tried with different configurations and nothing. Does anyone have any clue? Is there a special configuration to a Service Desk export to work with Adaptavist Project Configurator?

I will attach some pictures so you can see. 
Thanks in advance!

Screen Shot 2018-09-23 at 01.00.16.pngScreen Shot 2018-09-23 at 01.01.34.png

1 answer

1 accepted

Suggest an answer

Log in or Sign up to answer
0 votes
Answer accepted
Lapahn
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
December 10, 2021

Figured it out, had to put the date into a query and remove the https://JIRAURLHERE because I already used it as a base URL further top in the code.

TAGS
AUG Leaders

Atlassian Community Events