Creating a link to reopen the service request in email notification

[NTS itservices]

I use scriptrunner to send custom notifications when solving a service request in the service desk project. The notification contains images corresponding to the user's satisfaction (from 1 to 5) and a picture of the reopen request.

I tried to use the link that is located in the corresponding transition button:

{getWorkflowButtons.call ()}

https://jiraurl.ru/secure/WorkflowUIDispatcher.jspa?id=74602&action=191&atl_token=B38Y-ZHP9-M1RN-5RJC_152387e13adf686e91da5d27abcb52abab7601af_lin

But when the user clicks on it, the user goes to the main page of the customer portal service desk.

Please tell me how you can create a link so that a user who only has customer access to the service desk project, when clicking on the reopen request image, everything works correctly?

[Tarun Sapra]

Hello @Gaurav Arora 

So, I want to add a condition in my code that whenever I change the value of 'Customfield_2' only then the value of 'CustomField 1' should get changed.

This is how the behaviour plugin is supposed to work and if it's updating the field every time you update anything on the screen then it means that you might have not configured the behaviour correctly. Please share the snapshot configuration of the behaviour.

[Tanu Ranjan Bharadwaj]

Hello @Tarun Sapra ,

I am also facing the exactly same issue. I am attaching the script. 

[Gaurav Arora]

Hi @Tarun Sapra ,

The above script provided by @Tanu Ranjan Bharadwaj is same as mine at least 90%.

If you can help on this one, it will solve my query too.

[Tarun Sapra]

Hello @Tanu Ranjan Bharadwaj 

Can you please add some logging. Because with logging we can be sure as to whether the script is actually getting triggered or not and debugging it will also become very easy.