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No email recieved using Scriptrunner


I have added the following script to a workflow transition in JIRA. When I run the preview the email looks fine, and when I do the transition of the issue the script looks like every thing wnet OK, but I do not receive the email. Does anyone know what to do?Scriptrunner_email.JPGScriptOK.JPG



1 answer

1 accepted

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Answer accepted

When the mail is triggered, check the mail queue to see if it appears soon after. If you see it appear there, and definitely isn't obscured by a spam folder/mail rule, there could be some other problems. Make sure there is no space after the email address. In old versions of SR, I found that if I did not properly separate email cc/to's that emails could fail.

Hi, I checked the mail queue, and the mail does not appear there at all. I have no Space after the email adress.

JIRA version: 7.2.8

SR Version: 5.2.1

Ah ok. I think this is the problem. Change your logic in the condition to:

cfValues['field name']?.getValue() == 'Yes'

If it's a select list (assuming this), it needs the getValue method. 

Hi, thanks for Your quick reply, but I still do not recive an email. When I change th Logic into Your code.. I get a warning saying "Could not look up the type for this custom Field.."

Okay, try just

cfValues['field name']?.value == 'Yes'

Thanks, but thats what I tried the first time, if you see my  screen shot..?

On the screenshot you don't include the ?.value portion.


Also, is the field just a simple Single Select? what sort of field type is it?

Thanks - now it Works fine:-)

Terrific. Please mark this answer as accepted using the checkmark button.

@Kyle Moseley I am having the same issue, but my email is showing up in the mail queue. I cannot see what the error is. I left my condition and configuration field blank.  But, the rest of my settings are identical to hers. I'm sending to an email address as string in a custom field.

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