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Listener Clone ticket is not updating a CF after creation



I am trying to use lister to clone a ticket when the original ticket is resolved and update the ticket cloned ticket with CF x to CF Y

My current settings are:


cfValues['Request Type']?.value == 'X'

Additional issue actions:

import com.atlassian.jira.component.ComponentAccessor

import com.atlassian.jira.issue.Issue

import com.atlassian.jira.issue.ModifiedValue


def cf = ComponentAccessor.getCustomFieldManager().getCustomFieldObjectByName("Request Type")



I also tried: 

def cf = customFieldManager.getCustomFieldObjects(issue).find { == 'Request Type'}

so the ticket is cloned and the relevant fields are copied but the request type is X and not being modified to Y. It is not even showing up on the cloned ticket so I believe the value is being 'null'...
any idea what I am doing wrong?

1 answer


If you are trying to update custom field from listener you should use mutableIssue .

Here is an example how to update issue custom field from script runner listener:

Thanks Fydor - ill test and let you know the results...


FYI - the listener already have an examples built in, this is where I took the code for: 

def cf = ComponentAccessor.getCustomFieldManager().getCustomFieldObjectByName("Request Type")


and I tested by changing the summary to include the new value using:

issue.summary = "Request Type value is: " issue.getCustomFieldValue(cf)

and the summary of the new issue shows "remove" - the only thing that doesn't actually get updated is the custom field value.... so weird...

Unfortunately it did not work

I can clone all the relevant fields into the new ticket (needs less fields from the original one), but this specific field for the request type is not getting updated.

I also tried to index, but nothing helps

might be my groovey version (5.0.11) or my Jira (7.3.4)

But I cannot accept the answer as the field has not updated

I also tried to set the assignee - and it works only if assignee in null:



issue.setAssignee(UserManager.getUserByName("{usr_name}")) did not work


Hmm, this is strange.
Probably it is related with custom field type (string, number, select option...)- for.e.g you are trying to update number custom field with string value?
I recommend you to check your Jira version API, probably there are some changes in methods and classes -
Also try to enable logging in your listener and check output:
import org.apache.log4j.Category
log.setLevel(org.apache.log4j.Level.<your level>)"start logging...");

you are correct, i'm trying to change a custom field that is a drop down and not just a text field.... maybe to do that i need the id of the value instead of the text...

will have to search the API  - unless you have some quick example for me...


You need to get specific option and set it to your custom field.

Try something like this. 

//issueToUpdate - your target issue
def CF=customFieldManager.getCustomFieldObjectByName('Select_list');
def fieldConfig = CF.getRelevantConfig(issueToUpdate)
def optionsManager = ComponentManager.getComponentInstanceOfType(OptionsManager.class)
def optionA = optionsManager.getOptions(fieldConfig).find {it.value == "OptionA"}
issueToUpdate.setCustomFieldValue(CF, optionA);
issueManager.updateIssue(event.getUser(), issueToUpdate, EventDispatchOption.ISSUE_UPDATED, false);


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