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Limit insight field values behavior

Im looking for a way to limit Insight field values depending on JSD portal request type/request type groups.

I have Scriptrunner and was looking into behaviours but no progress yet.

Could someone please advise on how can I approach this.

2 answers

1 vote

Hi @Phil Evans ,

Unfortunately is not possible at the moment according to Jamie comment.

One workaround would be using IQL function on the Insight custom field configuration.

For example:

Screenshot 2021-04-09 at 3.42.23 PM.png

To filter based on project or groups in the IQL, you can refer some example here.

0 votes

Hello,

It is possible to filter the values of Insight Custom Fields using the Filter Issue Scope configuration. Please find the examples here. You also can use the field values of the JSM portal with ${issuetype} place holder in your IQL statement. Here is the full list of placeholders you can use in custom fields, post functions, automation rules, and imports.

Cheers,

Hakan Bahadir

Solutions Engineer

@Hakan Bahadirdo you know the placeholder for request type? I am able to filter based on issuetype with ${issuetype.label}, but I have many request types using the same issue type and I need to use the request type, not the issue type, to filter.

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