Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Jira "send eMail at entering state" script - how?

Dear colleagues, I would like to write an Adaptavist script that sends an eMail notification whenever any issue in a project reaches a well known state. I'm using a "Listener" for this, bound to the "Any Issue Event" event in the respective project.

Success so far:

Sending eMail on any issue event with $issue.key etc. values in eMail text

Send eMail only if issue in status "blah". Condition: == 'blah' (I omit the ?. operator on purpose because issues are supposed to have a status).

The Problem:

No success (eMail does never get fired): != 'blah' && == 'blah'

What do I do wrong? Any help welcome

1 answer

0 votes
Daniel Ebers Community Leader Oct 30, 2020

Hi anbern,

although I do not want you to neglect the approach with listeners in any way I just wanted to mention we used the "Send a custom email" function during a transition.

The listener might be a better choice if you have a very detailed set statuses you want to match (and additionally not being specific to a workflow).

In case the scenario is much simpler the approach with "Send a custom email" tied to a transition (in one specific workflow) might suffice.

Example use case over here was to send a customized mail to recipients listed in a field of type "multiple user picker" through an "approve" transition (informing them that the specific issue has been approved). That works pretty good.
Basically this is used as an alternative to the introduction of a new event (and perhaps an additional velocity template).

In summary: the distinction if this can be applied to your use case is by the question if you have several workflows or if it only should apply to a specific one.


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira

Online AMA this week: Your project management questions answered by Jira Design Lead James Rotanson

We know that great teams require amazing project management chops. It's no surprise that great teams who use Jira have strong project managers, effective workflows, and secrets that bring planning ...

205 views 1 6
Read article

Atlassian Community Events