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JIRA & ScriptRunner Cloud: How to update Description field on creation of a certain issue type?

I am using JIRA cloud and installed ScriptRunner from the Atlassian Marketplace.

I was wondering how I can use ScriptRunner to pre-populate the Description field when creating a new ticket of a certain project / issue type?

In Script Listeners, I can only select "Issue created" for the "on these events", but I assume that is already too late and only executed when the issue was submitted through the "Create" button?

What I would need is took hook into an even such as "onCreate"? How do I achieve this?

And this is how my script would look like:

def projectKey = project.key as String"Creating new issue in ${projectKey}")"Checking for issue type Initiative")
def issueTypesReq = get("/rest/api/2/issuetype").asObject(List)
assert issueTypesReq.status == 200
def taskType = issueTypesReq.body.find { == "MyCustomIssueType" }
assert taskType // Must have an issue type named Initiative"Updating Description field")
def result = put("/rest/api/2/issue/${issue.key}")
.header('Content-Type', 'application/json')
fields: [
description: "h2. Description:\nBlabla\n\n"

Can anybody give me a hint where / how to place this?

2 answers

1 accepted

2 votes
Answer accepted
Nic Brough -Adaptavist-
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 16, 2021

Jira Cloud does not yet support the functions that Scriptrunner on Server does that could help you with this (Behaviours).

As you suspect, the listener is too late - the create event is fired when the human clicks the "create" button and commits the data they've entered (including description).  Your script, if run as a listener, would overwrite what they've typed into the description.

0 votes
Kate Kabir
Rising Star
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May 16, 2021

hi @Sabine Do-Thuong 

Additional information to this, you can use the Issue Created event to perform actions after an is issue. You will need to use a Post Function script if you want it to happen when an issue is created as a for all events for listeners occur after the event that triggers them to happens. 

The description is just a string and you can refer to the Create Task example on the Script Console page for an example syntax needed to set the description. 

Hope this helps.

Thank you.

Kind Regards


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