I have two quick about hiding elements/pages from a user in Jira Service Desk.
Is it possible to hide a certain page inside a project from a specific user with ScriptRunner?
I would like to hide the page /customers in a service desk for a specific service desk agent.
I know there's a built-in script that can hide the menu icon for customers.
Is it possible to do on a user-level, so that only a particular user in a project doesn't see that menu icon?
Thanks a lot in advance :)
Jira server: 8.13.1
Jira service desk: 4.13.1
In the condition code of the built-in script, you can check which user is logged in with the JiraAuthenticationContext:
def user = ComponentAccessor.jiraAuthenticationContext?.loggedInUser
and use that to decide whether to show or hide the icon.
Adaptavist Product Support
I realized yesterday in the evening, that I simply need to hide whatever I need in the same way.
I'm having some trouble locating the id for the section I need to hide. The "Hide UI Element" script only takes Ids that start with com.atlassian something, but the section I would like to hide doesn't have a com.atlassian Id, just an id like this: div.js-page-panel-content.sd-page-panel-content
It's the ID I'm getting for the web section showing the customers list in a service desk project. I find it by highlighting it in developer mode:
The problem I'm facing is that I'm trying to hide the customer list here, but it doesn't have a unique ID from what I can tell, because it's not a web element, but a web section.
From what I understand, I'll have to create a .js script to hide this, but I'm not sure how to set this up for a specific user.
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