If you have a runaway Adaptavist script, how do you kill it?

[Colin McDermott_GLiNTECH]

If you have an instance of jira and are running Adaptavist, and you have written a script that just keeps running. 

How do you kill that adaptavist script? 

[tymaks]

If you have any logs in the script that you want to kill then I have some workaround for you.

You can find the process name in the atlassian-jira.log file, in my case it was like

2022-11-17 16:30:50,229+0100 http-nio-8080-exec-40494 INFO ....

The "http-nio-8080-exec-40494" is the thread name. So, now you can do something like this in the Console:

Thread.getThreads().each {
   if (it.name == "http-nio-8080-exec-40456") {
      it.stop()
   } 
}

It should stop the script.

[Katy Kelly]

Hi Colin, 

Currently you would have to restart Jira to kill a ScriptRunner script. There is a feature request for this here you can vote/follow: https://productsupport.adaptavist.com/browse/SRJIRA-3685

Kind regards,

Katy

Adaptavist Product Support 

[Jari Worsley]

<snip>removing duplicate

[Jari Worsley]

Not really enough detail for me to offer a detailed answer, but as a generic one...

if you are running one of our products either for you or one of your customers, and hitting a problem then I would always encourage you to raise a ticket with our support team.

See: https://productsupport.adaptavist.com/servicedesk/customer/portals

We've invested a lot in support the last few years, and have a lot of people that can help. We give better support to our solution partners (and Glintech is one). I see you are in Australia - we have people in a near timezone that can help as well.

Get the best out of what you have paid for and test our support team out!