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How to validate, using Scriptrunner, if comment was created as primary action

I would like to create a Scriptrunner listener that will respond to the event "Issue commented", but only if the comment meets the following requirements:

  • comment created by the issue reporter
  • comment is public
  • comment is primary action meaning that no transition was made together with adding this comment

I can validate comment author and comment visibility but have troubles with the third requirement. I can't find any comment property/method to verify if it was added during transition or simply by clicking "Comment an issue" on the Customer portal.

Any help appreciated!

1 answer

0 votes
Peter-Dave Sheehan
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 06, 2022 • edited

You can try to investigate the event's changeLog property to see if there was a changeItem where the status was changed.

And then look for other clues in there to see if you can determine if a no-status-change transition took place (that might be harder).

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