My requirement is this: Need to require 3 fields to be populated for major incidents. Major incidents are determined by the following JQL:
project = ITIM AND priority in ("0 - (P1) Emergency", "1 - (P2) Critical") OR "P2 Alert" = Yes
"P2 Alert" is a custom field.
So when users resolve the major incident, we want to make sure that three fields are filled out: Start Time, End Time, and Root Cause Owner which are also 3 custom fields.
We do have Adaptavist ScriptRunner for JIRA installed. Thanks in advance.