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How to assign the ticket back to the previous assignee using post function

Hi,

In HR Project, we have the business requirement that tickets can be reassigned through transition and the new assignee can reject it, so the ticket is to be assigned back to the previous assignee

Example:

In status  "InProgress", the assignee "Tom" reassigned the ticket to "Lyna" and the ticket move to "PendingAcceptance"

If "Lyna" pressed the button "Rejected", the ticket should be assigned back to the previous assignee "Tom" using scriptrunner and post function.

Thnaks

 

 

2 answers

0 votes
Payne Community Leader Oct 08, 2018

One option that I've used in a similar situation is to use a custom field to hold the previous assignee, i.e.

Tom > Reassign to Lyna - set "previousAssignee" to Tom

Lyna > Reject - set "assignee" to value in "previousAssignee"

This can also be done using Assign to last role member in script runner post function, you will not be required to store value in any field

Payne Community Leader Jul 19, 2019

That's a handy function that could work in some cases, but unfortunately not ours, in that we have users in multiple roles that could have been the previous assignee. Perhaps it'll work for the OP, though. :-)

It's astonishing that you managed to give the same answer in at least three different topics related to restoring the previous assignee, not the first ore last one in any given project role, albeit having worked with the issue. The roles aren't always used in exact correlation with the status model of an issue.

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