I created an issue in Jira SD as a Service Request with Approvals. So the status of said issue is currently listed as "Waiting for Approval". But, I don't see a way to actually approve the issue or change the status to something else.
It looks like the workflow is set to allow the approval and moving to the next stage, but that's as far as I've gotten.
Hi @Heather Dubin ,
Jira Service Desk approvals rely on the following configuration made within the workflow:
That said, once you enter an approval status, the users defined by the 'Get approvers from' configuration (here: users selected in the Approvers field) will receive an email to approve the issue. Per default, only those users are able to push an issue forward then.
If you're an administrator, please check the corresponding configuration. If not, you should reach out for her/him.
Happy New Year! We hope you all had a safe and restful holiday season. 2020 was a unique year full of unforeseen events; however, as we enter the new year of 2021, we’re optimistic for the light at t...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events