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How to add an image to a post function email?

arama mihai Mar 06, 2018


I would like to add an image to a post function "ScriptRunner workflow function - Send a custom email" 

I'm currently using the following:

In the email template:


The <a href="$issue.key" > $issue.key </a> ticket has been solved. Please provide feedback for it in maximum 2 days:

<img src="${}/images/screen_feedback.png"/>

Summary :
Description :

The error is: 

Failed to parse template script (your template may contain an error or be trying to use expressions not currently supported): startup failed: GStringTemplateScript402.groovy: 9: unexpected token: < @ line 9, column 1. <br><br> ^ 1 error

I'm not sure what's not okay.


Thank you.

1 answer

0 votes
Kyle Moseley Mar 07, 2018

<img src="${}/images/screen_feedback.png"/>


Remove the gstring portion of that and turn it into


<img src=""/>

Kyle Moseley Mar 07, 2018

Also I would suggest removing that final / at the end of the img tag.

arama mihai Mar 07, 2018

Hi Kyle,

Thank you for your reply. That seems indeed correct, and there aren't any more errors after changing it this way, but when the email is sent, it doesn't contain the image.

Do you happen to have any ideas on why this could be?

Thank you.

arama mihai Mar 07, 2018

Also, when I  try the 'preview' function, it tries to bring up the image, but it looks like this:



Kyle Moseley Mar 08, 2018

If the image is failing in preview and the email, it leads me to believe the path to the image isn't working. Are you certain that's the correct path? If you click that link do you see the image in your browser?

arama mihai Mar 12, 2018


When accessing the link the image does not appear properly.

I tried with the full path and it looks like this when accessing the URL. 



I also attached an image with how the file looks on the server, to see the full path to it.



arama mihai Mar 12, 2018


I also changed the owner and the group for the file to be root, the same as the other files.

The problem is still the same.

I observed that when trying the preview option or when accessing the URL for any default image existing there already, it works.

Any image that I manually add, does not work. I also restarted JIRA after adding one image and changing it to have the same bit depth,  group and root as the others.

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