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How to add an image to a post function email?


I would like to add an image to a post function "ScriptRunner workflow function - Send a custom email" 

I'm currently using the following:

In the email template:


The <a href="$issue.key" > $issue.key </a> ticket has been solved. Please provide feedback for it in maximum 2 days:

<img src="${}/images/screen_feedback.png"/>

Summary :
Description :

The error is: 

Failed to parse template script (your template may contain an error or be trying to use expressions not currently supported): startup failed: GStringTemplateScript402.groovy: 9: unexpected token: < @ line 9, column 1. <br><br> ^ 1 error

I'm not sure what's not okay.


Thank you.

1 answer

1 vote

<img src="${}/images/screen_feedback.png"/>


Remove the gstring portion of that and turn it into


<img src=""/>

Also I would suggest removing that final / at the end of the img tag.

Hi Kyle,

Thank you for your reply. That seems indeed correct, and there aren't any more errors after changing it this way, but when the email is sent, it doesn't contain the image.

Do you happen to have any ideas on why this could be?

Thank you.

Also, when I  try the 'preview' function, it tries to bring up the image, but it looks like this:



If the image is failing in preview and the email, it leads me to believe the path to the image isn't working. Are you certain that's the correct path? If you click that link do you see the image in your browser?


When accessing the link the image does not appear properly.

I tried with the full path and it looks like this when accessing the URL. 



I also attached an image with how the file looks on the server, to see the full path to it.




I also changed the owner and the group for the file to be root, the same as the other files.

The problem is still the same.

I observed that when trying the preview option or when accessing the URL for any default image existing there already, it works.

Any image that I manually add, does not work. I also restarted JIRA after adding one image and changing it to have the same bit depth,  group and root as the others.

any updates on this? any other solution?

Like Z B likes this
Z B Rising Star Sep 03, 2020

Hi, I have the same problem

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