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Guidelines on how to use ScriptRunner to transition issue in another Jira instance

Adolfo Casari
Adolfo Casari
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October 22, 2018

Hi,

I am planning to have Jira Service Desk and Jira Software split in 2 differents instances. When an agent escalates, it creates an issue in Jira Software and link it to the ticket in JSD via a remote link. Then when the issue gets resolved in Jira Software, it should trigger a tranistion in the ticket.

Are there any guidelines/examples on how to achieve the latter using scriptrunner within a postfunction?

Thanks in advance!

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