Greenhopper issuecollector-embededjs

[Scott Fredericksen]

When viewing a Project Board in Greenhopper 6.1.3.2 (this bug was also present in the previous version we had loaded, but I don't remember the exact version number) we receive the following error message at the top of the window:

Exception: Script error.

Resource: https://jira.atlassian.com/s/en_UK-qq26it/783/5/1.2.5/_/download/batch/com.atlassian.jira.collector.plugin.jira-issue-collector-plugin:issuecollector-embededjs/com.atlassian.jira.collector.plugin.jira-issue-collector-plugin:issuecollector-embededjs.js?collectorId=d3de7fb5

Line: 0

Environment

Mozilla/5.0 (X11; Linux i686 on x86_64; rv:15.0) Gecko/20100101 Firefox/15.0.1

[PokeJohn · Accepted solution]

Hi Scott,

For the temporary solution, kindly have a look on the following information:

https://confluence.atlassian.com/display/ONDEMANDKB/Script+Error+on+Rapid+Board+com.atlassian.jira.collector.plugin.jira-issue-collector-plugin%3Aissuecollector.js

Regards,

John Chin

[Dobroslawa Wierzbicka]

For reference, the relevant bug reports: GHS-8091 (Feedback and Atlassian ID) and GHS-5502 (Feedback behind firewall).

The error occurs when a user is logged in with their Atlassian ID that doesn't have a jira.atlassian.com account added to it. When the Feedback module attempts to access jira.atlassian.com, the error pops up. The solution is to add jira.atlassian.com to your Atlassian ID.