Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Experimental API- JIRA Service Desk Cloud

Edited

Hey,

I'm using service desk in Jira cloud and I want to create a customer via rest API and sent to him an invaite.

I manage to do this with there docs but the rest is not send an invitation mail to the customer

I found that attlassian have experimental API

/rest/servicedesk/1/pages/people/customers/pagination/project_key/invite

 I tried to run this from postman and it's work but when I tried to run this with scriptRunner plug-in for jira cloud and it's didn't work.

 

import org.apache.commons.codec.binary.Base64;

String authString = "USER:PASS"
byte[] authEncBytes = Base64.encodeBase64(authString.getBytes());
String authStringEnc = new String(authEncBytes);

def body= "{\"emails\":[\"${emailAddress}\"]}"
def result = post('/rest/servicedesk/1/pages/people/customers/pagination/MSD/invite')
.header("Authorization", 'Basic ${authStringEnc}')
.header('Content-Type', 'application/json')
.header("X-ExperimentalApi", "opt-in")
.body(body)
//.asObject(Map)
//.asJson()
.asString()
return result

Error massage as String:

POST request to /rest/servicedesk/1/pages/people/customers/pagination/MSD/invite returned an error code: status: 400 - Bad Request
body: <html>
<head><title>400 Bad Request</title></head>
<body bgcolor="white">
<center><h1>400 Bad Request</h1></center>
</body>
</html>

 

When I return it asObject(Map)

Error massage:

Serializing object into 'interface java.util.Map'
POST request to /rest/servicedesk/1/pages/people/customers/pagination/MSD/invite returned an error code: status: 400 - Bad Request
body: java.lang.RuntimeException: com.fasterxml.jackson.core.JsonParseException: Unexpected character ('<' (code 60)): expected a valid value (number, String, array, object, 'true', 'false' or 'null')
 at [Source: <html>
<head><title>400 Bad Request</title></head>
<body bgcolor="white">
<center><h1>400 Bad Request</h1></center>
</body>
</html>
; line: 1, column: 2]
POST /rest/servicedesk/1/pages/people/customers/pagination/MSD/invite asObject Request Duration: 3439ms

Please help!

Thanks

1 answer

I successfully sent the request from kotlin code.


Here some ideas to check:

  • Sometimes it's usefull to add the header Accept: application/json to explicit ask for json response.
  • I also did not use the header X-ExperimentalApi.
  • The request was sent to  "/rest/servicedesk/1/pages/people/customers/pagination/MSD/invite". The domain prefix is already configured in your URL right?

The rest looks good to me. Hopefully it works for you. Good luck. 

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Apps & Integrations

🍻🍂Apptoberfest Update: Upcoming Virtual Events 🎉

Hello Community! I hope you've been enjoying the 🍂Apptoberfestivities🍂 (I know I have!) The event is heating up next week with a series of virtual events that we're calling the 🍻🍂Partner App ...

326 views 3 14
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you