I was wondering if the Escalation Services have the same limits on a server instance as they do on a cloud instance? In the cloud instance documentation it says that the JQL results are limited to 50 Issues. Is this the case on a Server as well?
Is the Escalation Service on a server instance run in parallel as it says in the jiracloud documentation?
If the there is a limit of 50 issues, what would you recommend I use instead if I may need to update 100+ issues?
Thank you for your question.
I can confirm that on ScriptRunner for Jira Server there is no limit set to how many issues which can be returned and updated by an escalation service.
However, we would advise keeping the number returned small as returning a large number of issues and performing an action on them could cause performance impacts to your server.
We would advise testing your escalation service on a clone of your production instance, in order to verify its performance before you run this in production.
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When working in customer support, it’s crucial to calculate, analyze and monitor specific numbers, called KPIs (Key Performance Indicators). They go hand-in-hand with customer satisfaction, problem d...
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