We are using Jira service management 4.13.3 and we want to capture the specific keywords from the summary of the email subject line for example if the summary contains critical keyword then the ticket should be raised . It should not create tickets for any other keywords. and according to the keyword the project should be selected .
Is there any way by which we could achieve this kind of functionality by scriptrunner
Hi @Komal Parate ,
You can give a try using ScriptRunner Mail Handler and apply the script here to do the checking on the email subject before create the issue. Currently, the script only checking for existing issue but you can code with extra condition to validate if its contains any critical keywords and then only allow create issue.
I hope this helps.
For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events