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Can a bundled field value be accessed in a Behaviour script before the issue is created?


I have a custom field that I would like to update depending on what value is entered for an Extension for Jira Service Desk's bundled custom field. When I access the value of a bundled field from a groovy script in a workflow post function I use something like:

Integer row = 0
for(row = 0; row < 10; row++){

def finalTravelExpenses = ComponentAccessor.getCustomFieldManager().getCustomFieldObjectByName("Final expense 2")

String finalExpenseValue = issue.getCustomFieldValue(finalTravelExpenses)

if(finalTravelExpenses != null){

Object jsonValue = new JsonSlurper().parseText(finalExpenseValue)
List fields = getFieldsForRow(row, (Map) jsonValue)
Map expensePaidToOther = getFieldByName("Amount Paid to Other", fields)
def expensePaidToOtherValue = getFieldValue(expensePaidToOther)

def String getOptionValue(Map field) {
List<Map> options = (List<Map>) field.options
Map option = options.find { == field.value }
return option ? : null

def Map getFieldByName(fieldName, List<Map> fields) {
return fields.find { == fieldName }

def List getFieldsForRow(row, Map json) {
List fields = null
int i = 0
json.each { k, v ->
if (i == row) {
fields = ((Map) v).get("fields")
return fields

What I was wondering is, is if I want to get this field's value in the customer portal using groovy script and a tool like ScriptRunner's Behaviours, is it possible to obtain, or is it only available to access after the issue is created.

Thank you

2 answers

I meet same problem, seems no answer or solution yet

I've entered a ticket with Deviniti support on this topic, I believe it is something they are working towards.

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