Hello everyone! I need to resolve some simple task.
I need a script that would create a checklist based on checked positions in checkboxes list. Script should start in post function workflow. I know that it can be realized in scipts via ScriptRunner but I don't know java language :(
We using a Service Desk. When customer creates a ticket he checks some checkboxes (for example - services that he need) in a request form. After applying a request we should recieve a ticket with automatic created checklist filled with items from checked checkboxes.
Really i don't know why you didn't use the checkboxes?
if i have understood :), you have several checkboxes and for each checkbox values are selected
and you want that all these values selected or checked in chexboxes chex1 ad check 2 will be selected in check list like this
check list selected values will be V11, V12 , V21, V22
is it your need ?
if yes , why did you want do this ?
Oh, my English is too bad for so complicate explanations from my side.
Let me explain my question in list :)
1) Customer create a request in "Help Center". When customer fills a request, he checks some position of checkboxes (V11, V14, V15..)
2) In "Basic Support" project creates a ticket with checklist of chosen positions by customer (V11, V14, V15...) and a few base positions (e-mail, AD account, workstation). After all I must have a checklist with positions (e-mail, AD account. workstation, V11, V14, V15).
Don't worry , me too i am not well in English :).
Ok I think that's i have understood like i have explained
Maube you can do it with java script or with your plugin scripting
so you could create a checklist with all values of all checkboxes like
Positions by customer (V11, V14, V15...)
Base positions (e-mail, AD account, workstation)
and create a checklist with values :
V11, V14, V15...,e-mail, AD account, workstation
for example :
checked values in:
Positions by customer: V11, V14
Base positions :e-mail, AD account
The selected values in checklist are V11, V14,e-mail, AD account
I don't know if really what do you need :)
I am just trying to give you help if possible:)
Correct me if Im wrong, in short term you just want a script code for getting the selected value in checkbox field?
Ill try to help you out. try to use this SIL routine getFieldOptions("Project Key", "Issue Type","Field Name");
example: customfield_id (where you gonna display those selected values)
code: %customfield_id% = getFieldOptions("Project Key", "Issue Type","Field Name");
I'm John Allspaw, co-founder of Adaptive Capacity Labs, where we help teams use their incidents to learn and improve. We bring research-driven methods and approaches to drive effective inciden...
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