Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Auto Escalate Priority based on Date/Time

I am trying to see if there is a way to automatically  escalate a ticket based on a date/time set. So if I create a Medium Priority ticket, and set a date/time for tomorrow at 10AM, tomorrow at 10AM, i then automatically changes to a High Priority ticket. I currently have the script runner and automation for jira addons, but not have not been successful in being able to implement this. Does anyone have any ideas on this? 

2 answers

Hi Anthony, you can achieve this using the Escalation Service provided by ScriptRunner for Jira Cloud.

You'll need a JQL query that returns the issues you're interested in and then some code that changes the priority using the Jira REST API.

Let me know if you need help,
Thanks,
Jon

0 votes

Hey @Anthony Zepeda 

Are you using Jira Cloud or Server? Also is this for Jira or Jira Service Desk?

Thanks! 

I also would like to know if there's a way to auto adjust a priority based on a time-frame.

I am using Jira Cloud.

Thanks!

Steven

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Apps & Integrations

🍂📹 Apptoberfest demo contest roundup: vote for your favorite demos!

Hi Community! The submissions are in (and listed below) for the 🍻🍂Apptoberfest🍂🍻 Demo Competition and it’s time for you to place your votes for the best: Analytics & reporting app demo ...

128 views 2 11
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you