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Auto Escalate Priority based on Date/Time

Anthony Zepeda
Anthony Zepeda Feb 12, 2018

I am trying to see if there is a way to automatically  escalate a ticket based on a date/time set. So if I create a Medium Priority ticket, and set a date/time for tomorrow at 10AM, tomorrow at 10AM, i then automatically changes to a High Priority ticket. I currently have the script runner and automation for jira addons, but not have not been successful in being able to implement this. Does anyone have any ideas on this? 

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Jon Bevan _Adaptavist_
Jon Bevan _Adaptavist_
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Jun 11, 2018

Hi Anthony, you can achieve this using the Escalation Service provided by ScriptRunner for Jira Cloud.

You'll need a JQL query that returns the issues you're interested in and then some code that changes the priority using the Jira REST API.

Let me know if you need help,
Thanks,
Jon

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Brittany Wispell
Brittany Wispell
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Feb 15, 2018

Hey @Anthony Zepeda 

Are you using Jira Cloud or Server? Also is this for Jira or Jira Service Desk?

Thanks! 

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steven_davis_tsico_com
steven_davis_tsico_com May 29, 2018

I also would like to know if there's a way to auto adjust a priority based on a time-frame.

I am using Jira Cloud.

Thanks!

Steven

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