Can we update the "We missed you at our event!" email?

Harrison Ponce
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December 19, 2024

Hi there! I hope this is the right place to post this question, and also curious if others have been experiencing the same / feel the same.

After Atlassian Community Events, sometimes I will get an email if I missed it (sometimes even if I actually did attend). I end up attending so many (and sometimes missing some) that when I get this email (pasted below) I can't effectively take the survey, because it's generic and doesn't tell me which event it's referring to.

Is there a way we can include somewhere in the email which missed event triggered the email?

Screenshot 2024-12-19 at 1.44.09 PM.png

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Shivam Sharma
Contributor
December 19, 2024

Hi @Harrison Ponce ,

Thanks for bringing this to our attention! When we register for multiple events at once, we get event-specific info in the ‘thank you’ and survey mail if we make it. But if we miss an event, it’s hard to figure out which one we missed because the info isn’t in the mail or the survey form. To fix this, we have to manually find the event we registered for, which can be a bit of a hassle.

The only way to fix this is to simply fill up the event details of those we missed. 

Harrison Ponce
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December 20, 2024

Agree with you, but sometimes I do get event missed emails for ones I actually attended (e.g., YouTube live events).

It seems like there would be a somewhat easy way to just add a variable for the specific event name in the email. Maybe not.

0 votes
Sridhar Gandla
Contributor
December 19, 2024

May be, your profile email in atlassian & attend the event from different email ?

Harrison Ponce
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December 19, 2024

Hey there - I'm not sure what your suggestion is exactly. I attend the events by RSVP'ing with the same community profile. It won't work to attend from different accounts as there are so many events.

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