Transition to Jira Service Management Cloud
Transition to Jira Service Management Cloud as a user
Increase your efficiency and collaboration with Jira Service Management Cloud. Learn how to navigate the new interface and discover Cloud-specific organization tools.
Start navigating Jira Service Management
Understand basic terms and learn how to navigate the main navigation and project sidebar
Learn moreWork with customers on requests in Jira Service Management
Find information in the work item detail view and use comments to communicate with customers.
Learn moreOrganize your work in Jira Service Management
Learn how to organize your work, including performing bulk actions, filtering requests, and identifying at-risk work items.
Learn moreConfigure company-managed projects and templates
Accelerate your service desk setup through Jira Service Management’s broad template selection. Learn how to configure company-managed projects for enhanced collaboration.
Choose a project template in Jira
Differentiate project types and choose a project template that meets your team’s needs.
Learn moreExplore work types, fields, and screens in company-managed projects
Differentiate and describe the purpose of work types, request types, fields, and screens.
Learn moreConfigure how fields appear on work items in company-managed projects
Configure the work item layout and customize fields on a request form.
Learn moreConfigure your help center and portal
Explore new Cloud features to improve the customization and capabilities of your help center and portal. Discover new branding features, form creation tools, and more.
Brand your customer portal and help center
Describe the relationship between the customer portal and the help center and learn how to add your company brand.
Learn moreUse forms to collect specific information for a request type
Learn the purpose of forms, how to create and edit a form, and how to attach a form to a request type or work item.
Learn moreStreamline service management with Atlassian Intelligence
Optimize your service management and incident management processes with AI capabilities in Jira Service Management Cloud. Set up virtual service agents to recognize common questions and use Atlassian Intelligence to accelerate request and incident management.
Set up the virtual service agent
Set up a virtual service agent to use AI answers or intents to automate responses to requests.
Learn moreAccelerate request management using AI
Use AI to suggest request types and fields for your service project.
Learn moreDetect and respond to incidents using Atlassian Intelligence
Learn how to use AI to group alerts and populate your post-incident reviews.
Learn more