ATLASSIAN CERTIFIED ASSOCIATE
Prepare for the Jira Service Management Agent Essentials certification
Learn the concepts and skills covered in the exam with on-demand courses and study with detailed prep resources. You can also lean on your peers for support by joining a community group.
Build a foundation of knowledge with on-demand courses
Get the most out of Jira Service Management
Solve customer problems efficiently and deliver outstanding service experiences.
Learn moreExplore advanced Jira Service Management capabilities as an agent
Learn about the Jira Service Management features and configurations that can help you improve customer experience, manage incidents, and simplify your work as an agent.
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Practice and prepare with study resources
Jira Service Management Agent Essentials certification prep resources
Test your knowledge and assess if you're ready for the exam with these sample questions.
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Join an Atlassian Community group for peer support
Training & CertificationConnect with others, learn tips for preparing for a certification, share stories, and get the latest news on courses and certs!Learn more
Jira Service ManagementConnect, share, learn with other Jira Service Management users. Find answers, ask questions, and read articles.Learn more
Continue learning after you pass your exam
Community-led classes
Sign up for free instructor-led training, powered by the knowledge of the Atlassian Community.
Learn moreUpcoming Atlassian community events
Browse the list and register for an Atlassian community event!
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