Explore advanced Jira Service Management capabilities as an agent
Explore service project configurations as an agent
Explore core features of Jira Service Management
Learn about the main capabilities of Jira Service Management.
Learn moreAdd users and customers to a service project
Assign project roles and add customers, agents, groups, and teams to your service project.
Learn moreSet up requests and queues
Set up request types and create queues for your customers in company- and team-managed service projects.
Learn moreUse forms to collect specific information for a request type
Learn the purpose of forms, how to create and edit a form, and how to attach a form to a request type or work item.
Learn moreConfigure SLAs to manage service quality goals
Create, configure, and use out-of-the-box and custom SLAs and identify common use cases.
Learn moreReporting in Jira Service Management
Learn about the different reports that Jira Service Management can generate.
Learn moreConfigure customer notifications in Jira Service Management
Configure, customize, and troubleshoot team and customer notifications.
Learn moreConfigure internal notifications in team-managed projects
Configure notifications, understand events and roles used for notifications, and troubleshoot notifications.
Learn moreImprove customer experience as an agent
Improve your ITSM customer experience
Enhance the customer experience with features such as email and Slack requests, screens, forms, surveys, and SLAs.
Learn moreUse basic search to find information in Jira
Learn how to quickly find work items, boards, and projects using basic search.
Learn moreMonitor SLAs and requests with JQL functions
Use JQL to track SLAs, monitor requests, and find specific requests.
Learn moreUse reports for knowledge base management
Learn how to use reports to make sure your knowledge base works for agents and customers.
Learn moreManage incidents as an agent
Address major incidents with Atlassian tools
Learn about the important roles and tools for each stage of a major incident.
Learn moreIntegrate tools for your service project
Integrate your service project with a Bitbucket repository or a Statuspage app.
Learn moreSimplify the agent experience with automation and Atlassian Intelligence
What is automation?
Learn how automation works in Atlassian products and discover several use cases.
Learn moreBuild simple automation rules
Understand the building blocks of automation rules and learn how to create a rule.
Learn moreWhat is Atlassian Intelligence?
Learn how Atlassian Intelligence works and the advantages of using it.
Learn moreExplore Atlassian Intelligence features
Discover the different ways you can use Atlassian Intelligence in the user interface.
Learn moreSet up the virtual service agent
Set up a virtual service agent to use AI answers or intents to automate responses to requests.
Learn moreTrack your assets as an agent
Explore Assets in Jira Service Management
Learn the key features, benefits, and use cases of Assets for Jira Service Management
Learn moreNavigate Assets in Jira Service Management
Discover how data is stored in Assets and how to navigate the user interface.
Learn more