How can I add a video file to the pages section of the knowledge base?
Is there anyway to setup notifications for Project Admins , that a customer has requested access to your custom portal.
is possible to create a permission to that would allow for only certain admin to change or add request types? thank you in advanced
I am trying to add a new customer to our portal and nowhere do I see this option as other users in the forum suggested. It's not on our project. I just took it over from a user that left ...
When disabling this red circle below, it will include the other field to prevent change. How can i prevent our agent to edit the field urgency only.
Hi, How can I edit my mail assignee notifications from Jira? Thanks
Hi there We have a Jira Service Management and Jira Software instance. We have created a rule that when tickets are assigned to a certain status on Service Management it is now logged on the backlo...
Is it possible to have the Severity Level changed automatically in association to a change in the Priority Level and vice versa?
Aside from the bell on the right-hand-side - how can I tell if I've received new emails? For instance, an open thread with a client, and I need need to see that one new reply from the client. How to ...
Including the Jira Service Desk widget on the page results on multiple cookies being set: e.g ajs_group_id and ajs_anonymous_id. Is it somehow possible to disable the cookies for this widge...
Hi, I am new to the Jira admin side and need a few help regarding assigning people to the project and raising, tagging etc. Please can you help
Hi, Suppose I have a work Item in Azure DevOps having multiple comments and attachments, now I wanted to migrated that work item from ADO to Jira using CSV, how can I migrate with using any add-os?
Hello - is there a way to subscribe a knowledge base article in Jira Service Desk to be notified when there is an update. We have a page with the list of Releases. When we add a new release in...
I have a request type in Service desk where usually I don't need approvals. But in some cases (decided by service desk agents) we need to send specific tickets to approval. What would be the easies...
All fields are not exported when we are exporting the issue to word or excel.