Hi We've created a new workflow for you now but haven't linked it to our project yet. Hope you have some time to help us how to link our new workflow to the company managed project? h...
Within a company project is possible to create an alert for a particular agent based on a request type and not notify the all the other agents within the project each time a ticket is created...also ...
Can someone please help me out with the clear steps of how to integrate Jira software into JSD?
I am writing an application which makes many generated API calls, to update Insight fields. Many values I am updating are multiline strings, like this one: { "objectTypeId": 678, "attribu...
I didn't get any free trail license for Jira service desk(version 4.9.0) . I hope , you help to me for solving this problem. thank you.
I have a requirement to deploy multi-factor authentication to all remote users for VPN. A request type and automation rules are configured at the portal. A large percentage of users are returning t...
When exporting an SLA report to word, the SLA times are not automatically on the report, we have to manually type them in. Why?
hi, what i should configure in my domain records to solve this errors? DKIM the following records are missing s1._domainkey.albatross.com.pl, s2._domainkey.albatross.com.pl from the configur...
Hello, my company is currently running Jira Service Desk Server. We are considering the migration to Service Management Cloud, due to the discontinuation of Service Desk Server. Our biggest w...
Hi Guys, I was wondering, though the forms has already been grouped in their respective request type.. Is there anyway I can change the values in the portal? Please see screen capture attached. 1...
Hi Team We are planning to migrate to High availability in AWS. presently we using JSD (Version 4.12.0) Data Center and DB is MySQL 5.7 . What is the Best Version for JSD and Jira and DB...
Hi guys, has anyone experience this. First approvers defined based on automation rule. 1. User raised a request at 10:28PM 2. First approver receives email notification at 12:18 AM Thanks
I rely on notifs within Jira to alert me about a comment or any activity on a ticket. However, if I have not been explicitly tagged on a ticket, I don't get the notification, even if I was the ...
How can we get a demo session or a PPT of Jira menus and options ? Thanks Regards Maria Montez
I need to change the 'Reporter' field under 'Details' tab and according to Jira I'm not able to even though I have Admin Access, can you guide me on how to do it? Thanks!