I was looking for a way to update assets inventory in the Jira Servicedesk. When I checked on the marketplace, I found a few such asset management apps. I want to install and test which app will wor...
When our service desk team receives an email notification about a submitted ticket (new ticket or changes on a ticket) the email prompts us to visit the portal in order to see the full history of the...
Good evening jira community, I would like to know if anyone has an idea of how to identify a specific type of issue, for example a user story and in case it is not this type of issue, do not allow ...
Hello everyone just started learning Jira Service Management I can't figure out how to create a task and add an email of any client as a recipient to it, for example, I want to write a letter from j...
We created new jenkins job and created new OAuth token following the https://developer.atlassian.com/cloud/jira/platform/jira-rest-api-oauth-authentication/ documentation and got success when we...
Hi, We receive issues via email from our external customers. Therefore our current configuration is the below: A customer reached out to us because he is receiving email notifications o...
Hello, Haven't found any relevant information on this issue yet so I figured I'd post my first question to the community. When our team categorizes issues in Jira Service Desk projects, some projec...
Since your reply in 2019 to this community question, Jira Service Desk (now Jira Service Management) has changed the interface. It was a bit convoluted to find how to do this in JSD/JSM (Cloud)...
Hello We are using Service Management for customer support (N1). We also have Jira Projects for R&D. How to process to send tickets to another project, N2 for example. When R&D will resolve...
How i can remove default attachments from created tickets of Service desk? if i an administrator.
We are looking to query issues that have NOT been updated in the past 24 hours, excluding the weekends. We've been trying several combinations of startOfWeek() and endOfWeek() without much luck and w...
Why is Atlassian forcing me to login to read a question in community?
Hi Everyone - I have a few questions about licensing 1) For Service Management - we have about 40 agents and three hundred users that will create support tickets. Do we need to li...
Hi, I want to have emails for all new tickets coming from queue or a notification. Is it possible
Hello community, Is it possible to customize the template of the doc file that is exported in Jira SM? I would like to select the fields and put my company image. thankful