I simply need a custom field to be available in the "Customer request form" section. This custom field has no context. When I add this field to a screen it persistently goes in the "Context fi...
1. Customer should be able to make the transition from waiting for support status and re-open the ticket back from resolved status. 2. Waiting for the approver status should be there in the ...
If a person is added under Request Participant and is later deleted from the Request Participant field, what do they experience? Presumably they do not receive any notification letting them know abou...
Hi Team, Tried removing the custom email set-up in my service desk as you advised (JST-640600). However, still, all emails sent using the service desk are still spam. Im using now the defaul...
Hello, Recently I customised the name of the customer group in Jira SM. Is there any impact on automation? I was not aware that when you just change the name because there was a typo then automatio...
Hi! Basically title. I know that you can add this field @ ticket creation for the reporter to fill out. However, I wish to display Components @ customer portal for created tickets - visible to the...
Hi, Can you help me with this, we are in the process to evaluate Jira Service Mgmt for AWS Datacenter. Was unable to find the installer to download. This is for linux. &nb...
Who is our company admin for IOTWorld Labs? I suspect it is someone who left the company and is not cooperative. In that case, how can I reset the admin? Thank you.
Is it still possible to add watchers using a multi-user picker at issue creation screen? I followed these instructions: https://confluence.atlassian.com/jirakb/how-to-add-watchers-o...
Hi All, I am struggling with the use of custom fields in a newly created Service Management project. I have had success with calling information from our other SM Projects, but nothing s...
hello everybody, I am using Jira Service Management installed on a server. I need to send information to an external API when a ticket is closed. For doing that I need to use another API for getting...
Is there any experience here with SSO between shopware 5 and JSD? Within shopware 5, I would offer the customer the option to access the JSD via SSO in order to make individual requests there. He sh...
I have a custom field that the users used to be able to edit. It has user captured data in it. Sometime in the last month or two the field has become read only and I can't change it back. Plea...
Hello, I am evaluating cloud helpdesk options & came across your Jira helpdesk platform. is there someone in sales or support to speak with to schedule a demo of your cloud helpdesk offering? th...
If all work items are created in Jira by developers, can they then be linked to the Change Management component (i.e. new change request created automatically) of JSM once they reach this stage?