Hi! Total newbie here looking for some guidance. We've got a new Help Desk configured for clients and we're looking to migrate them, but I would love to get some Knowledge base info facing customers ...
Hello usually we receive request via email channel and linked to a specific generic request type. I'm trying to enforce agents to chose the right request type from the list in order to have ac...
My JIRA site had two admins - Neither of whom are still with my team. I need help with assigning a new admin given my limited permissions as a standard user. Any advice?
I would like to create a new SLA, that my L1 severity cases are updated every 8 hours and my L2 cases every 16 hours and the rest it does not matter. Could somebody give guidance on how this can be d...
How can I change my domain from default to my own? In jira support management
Hi Guys, So I need to create a new Portal form from a Requirements document which is 4 pages long, obviously I dont want to recreate all 4 pages is there a way to embed the Requirements document in ...
Hi everybody, my colleagues asked me that they want the system to show a badge (or something similar) near every ticket in their queue with an unread reply from the customer or when there's a ne...
Hi community, I am still learning the ins and outs of JIRA and I'm currently trying to set up a customer portal for our customers. We have two distinct service desk projects; one fo...
This is the portal where the clients create the issues. I need to try to change it, only the phrase "Con qué podemos ayudarte?"
I simply need a custom field to be available in the "Customer request form" section. This custom field has no context. When I add this field to a screen it persistently goes in the "Context fi...
1. Customer should be able to make the transition from waiting for support status and re-open the ticket back from resolved status. 2. Waiting for the approver status should be there in the ...
If a person is added under Request Participant and is later deleted from the Request Participant field, what do they experience? Presumably they do not receive any notification letting them know abou...
Hi Team, Tried removing the custom email set-up in my service desk as you advised (JST-640600). However, still, all emails sent using the service desk are still spam. Im using now the defaul...
Hello, Recently I customised the name of the customer group in Jira SM. Is there any impact on automation? I was not aware that when you just change the name because there was a typo then automatio...
Hi! Basically title. I know that you can add this field @ ticket creation for the reporter to fill out. However, I wish to display Components @ customer portal for created tickets - visible to the...