I Have set up the SLA's and they were display perfectly fine when viewing the ticket in the queue I have logged a ticket again, when i view the ticket in the ticket queue, it doesn't sho...
I have been trying to automate an email at the end of the day that has a summary of all unassigned tasks. I have created the automation, but this rule send email for every unassigned issue that the J...
We currently have a lot of mailboxes with our current helpdesk provider for addresses that don't actually exist as a physical mailbox on the mail server. They are just anything we want on a catchall...
In order to keep my Service Desk Agents license in control, need your help understanding how can I add a user on a team that won't require another license. I have two users I want to add as team memb...
is it possible to automate a request to be approved by commenting approve instead clicking the approve current status is waiting for approval. thanks.
We are looking to implement anonymous reporting, can users submit a report anonymously via Jria? and be able to communicate back and forth with the project team member?
Dear Customer Service! I would like to buy your support-ticket system, but I would need some help. My website deals with online content production and publishing, we use Wordpress, and a plugin cal...
Team, I need to configure change management properly and have following questions 1. How do I get a link for Creating change, currently it opens in sub window and can't get URL 2. How can I create ...
Hi all, I would like to create a rule that will send a specific type of request (website) to another project instead of the service desk project. Is there a way that I can manually speci...
I want to have certain applications developed simultaneously by multiple developers. Hence I would be creating a single project with all the user stories mentioned in it and having status and share i...
Hello, when creating a service request ticket And not specifying the type as in the following image SLA is not displayed. Is there any way that it is displayed despite not choosing a ser...
Hello, i would like to know if i can have a set of users on standard license and another set of users on Premium?
Our upper management team has asked for a couple reports and I need some guidance. Backlog Progress They are wanting to make sure a specific team is making progress on backlog items. ...
Is there a way to identify which / if any filters and dashboards are making use of a specific field?
Hi fellow users of JSM! We have multiple projects and want to use only one email for every project, and channel the requests from different email addresses to their dedicated project. As far...