Hello, I'd like to ask if it is possible to add after each comment that is added as my response to customer's support ticket a button that would ask 'Was it helpful?' and that way I could get a quick...
Hello, Trying to create a new project. Rather than have to attach it to all the screen/task/workflow schemes, Data Center allows you to copy a configuration. Can I not do that in Cloud?
Hi all, I have assigned a new service desk team member to assign and change the status of incoming support tickets. For some reason, whether he creates the ticket or just receives it through the por...
I am no longer receiving tickets via the Jira Service Desk. It is as if the tickets have just stopped populating. I have the correct email address across all my platforms, but nothin g is being updat...
Hello We got a Ticket with a SLA of 2 hours. The ticket was resolved in these 2 hours, but the user forgot to change the status of the ticket. How can we edit the time to first response? Is t...
Hi Team, We try to import the jira server backup.zip to cloud at the time showing entites.xml file doesn't exist . can you have me to resolve the issue
We currently have below system Priority. Can we hid Blocked from the list and we wanted to hide it for 1 Project only? Critical High Low Blocked
So I'm quite new to Jira as my new company uses it and its the first time I have come across this platform. Is there anyway of having visible notes on a ticket in the que view without having...
We are planning to Upgrade our Jira Service Desk Version, we request for your opinion on which version will best suit our organization, that is 8.19.0 or 8.13.10 Enterprise version. Also requesting ...
Hi all, I'm trying to set up automation for the following two scenarios: When a ticket in Project A (Engineering) that is linked to a ticket in Project B (support) is moved to "In Pr...
Is there a way to make organizations available (in bulk) across projects? We have added organizations in a specific project but want to be able to select those organizations in another project ...
Dear community, I am trying to follow the help pages but NONE of the articles apply. I try to change the default issue types but they do not appear in my project. I try to assign Issue type sc...
Is there a way to build documentation into the JSM knowledge base that refers to documentation created outside. Any tips and tricks associated with building the knowledge base for the products in con...
Hello, I hope you can help me with my problem. I have a form that must be answered before advancing to a state, this I have validated in the transition that is mandatory. I would like to know if th...
Hello, is there a way that you can add a list of thing in the description that you can later tick off some of the things in the list as completed?