Dear all, is there a way to make the alert we've created for the teams automation goes to any chat in instead of a post a group? regards
We are using different projects for our Tier 1 and Tier 2 support teams. Most software issues come directly to the Tier 2 project, but some issues spend time with the Tier 1 group first and get escal...
Hi- I have multiple SLA's I am monitoring and would like to have a single report that gives me the performance of each SLA in one summary report. How can I add multiple series to a JQL strin...
Buenas tardes, me gustaría saber si es posible si en una automatización de jira, de envío de correo se puede indicar que se adjunten los documentos adjuntos de la tarea.
Hello we are configuration Jira-Service Management for the first time. One of the case is also to document and compare the configuration of the different Service-projects. Is there a possibil...
Bonjour and hello ! We try to import in our forms the field Based in. This field is in Profile and Managed accounts. We would like to have it to create a KPI to show us from where we have the most ...
I'm having trouble creating an automatic rule CASE: I have story which is related with 2 tasks and the same story is related with 2 bugs. Tasks - are in "DONE" status Bugs - are in "IN PROGRESS" ...
Hi. Out of nowhere, tickets have just stopped coming into our Jira Service Desk. A customer said they emailed a ticket and I did as well...nothing. What setting do I need to check to get this ...
I need to show the customer my company address and not the atlassian cloud address using HAproxy. eg. www.mycompany.com/support ---> mycompany.atlassian.net/servicedesk/customer/...... Has anyon...
Greetings, We had our Service desk (Team-managed service management) getting emails to issues from our company mail directly. Since we changed password on the email it stoped working. Now we...
Hi There Atlassian Community, I'm pretty new to Jira. I have Admin Rights and have added two new users. They received the invites, accepted, I am however not able to assign calls to them as th...
Hello Community! I'd like to set my email for requests (e.g. service@contoso.com) so that any replies from internal email addresses (e.g. charlie@contoso.com) are not registered as reply to ...
It 2 hours now since I am trying to connect to jira.Its not opening.My internet is working perfectly fine.
I want to get report details for ITSM by jira api .
I have 2 Automation rules running: both are using the {{issue.key}} to insert the correspondent issue number in the body. One is in an email, one is in a comment. the rules are functioni...