We have added an attachment option to a form however, we cannot move this field to the bottom of the form. It seems to stay at the top of all our forms. Have we added the attachment correctly or is t...
How can I get SLA through API
Hi everyone, we are offering our customers applications like Fleet Management and Maintenance Management. I saw that we can integrate widgets so that users can create tickets. Is there also a...
Hello again guys, I have an automation rule in place to automatically link issues based on my custom field "User's Email Address". the way that it is currently working was fine, but I noticed it sta...
I'm creating a form to do systems/access requests and on my form there are a lot of fields. The user is obligated to insert the full name and email, also choose the system, etc. I would to use on...
need to find keys which is not having sub-task & create auto subtask using summary for the keys which is not having subtask, using sil script or JQL creating auto subtask can be done, the proble...
...ing. I'm half the way there: I have the public form set up, but I'm not sure how to identify the staff member. I have tried just setting the Field Type for "Person your visiting" to s...
We need to migrate off our current incident management tool in a couple of month. We want to move to Service Management on the cloud. We don't need to migrate any history, so it's a clean insta...
Using the details here: https://community.atlassian.com/t5/Atlassian-Migration-Program/Jira-Service-Desk-Automation-Waiting-on-Customer/qaq-p/1827366 I am getting an error when tr...
We setup a new service project but are unable to create tickets when an external email address emails to our support email. In the email logs, we get a message saying "Signup is not currently availab...
I have a JSM project with an associated Confluence space as a knowledge base. I will be creating a set of report pages that I would like my customers to be able to watch so they get notifications of ...
Good evening I have juste create a free account Jira pour a small project, i would like to add 2 persons in my project, how i can do it ? it is possible ?
an Issue with status finished every day sends remainder mail.
Our clients access the JIRA Support Portal via a link in our software. Given that the client has already logged into our software we know who they are (which client) Would it be possible to pas...
My organisation deployed Jira Service Management last year ( Commercial - Data Centre). The licences are due to expire soon. May I ask what happens once the expiry is overdue. Would th...