I want to know if we can create jira support ticket via email requests in Jira free version
I'm trying to build an automation where, upon selecting an appropriate resolution type on the resolution screen, the ticket would be cloned with an alternative ticket type. However, when looking into...
How to embed auto-attachment in transition screen I saw that on this screen we have to manually embed attachment !attachmentname.xls! Is there a way to attach and automatically send it to the comm...
Hey everyone, I understand how to create a 2 lvl cascading. Could we do more levels? If so how? Thanks
Morning Everyone, I'm setting up multiple forms form Jira Service MAnagement I only seem to have the option to show all the components created, and I just want to use a select few for each ...
Hello, We have a situation where we need your help to resolve it. We created the TG-SEC Support project. When we send a ticket to support@tgsec.ba, we receive an automatic response that the ticket ha...
Is it possible to change how this works? If a request comes in with title "Organization". and then Organization 2 comes in, it will find that as similar. But if a new request comes...
I manage a large system with a lot of automation. In this situation I have a Parent workflow, which uses ScriptRunner to create linked child issues in other projects. The script is set to run a 'Aut...
Hello Team...working on a filter that will provide tickets opened over the last two business days. I can use the "created date" to key on but this wont reflect tickets that came in over the weekend o...
Hello people! Starting from today me and my colleagues are not receiveng any email notifications by email. All is enabled, nothing was changed or configured. We dont receive emails for mentions, tic...
I'm working with a 3rd party who need to be able to direct their staff to our JSM portal request forms. They don't want to link to the Help Centre they want to link directly to the request type. Th...
One of the JIRA tickets descriptions is auto-updating by <p> </p> tag. Kindly help to resolve the issue
Hi, I know that I can use propieties in status in my workflow but I don´t know how works these: sd.step.key sd.action.key Could you help me with a reference or link with all the posibbles propi...
Hello, This automation works consistently, it has never failed since it was enabled in Dec 2022. However, just failed for a reason that is not true. Allow rule trigger is not checked, nor should i...
Hey guys, anyone has any experience with injecting JS via announcement banner to only certain parts of the application ? In my use case, I need to change the description in insight object Att...