I have added automation in Jira to create issue events. I want to send attachment details of the issue in the format: { "files":[ { &...
Hi I am trying to Integrate pager duty with service desk , I have got as far as adding in the API key , however when I try to configure the credentials 'Jira Connection options' I am getting ...
Hi! Almost a month ago there was a blog article https://www.atlassian.com/blog/announcements/atlassian-acquires-percept But I can't find any details how to use these product in Jir...
Any ideas what the issue is here, or if its a confluence limitation? Video is public in loom, works when logged into confluence but users who aren't logged in can't see the video. All s...
In my schema, I have a "Computer" Object which references a "Department" Object. On configuring the computer page layout and adding an IQL query: Object having inR(objectType = "Computer", refType I...
I'm tring to figure out the best practice for the gollowing use case: I'm giving support to a customer and I call him to solve the problem but I got no answer so I want to set up to a pending state ...
Hello everyone, in our tickets we have fields with "location" and I would like to add GPS coordination fields. The problem is that filling manualy GPS coordinations is time consuming, so what ...
Hi, Is it possible to create different forms for different customer groups? A customer group, for example, can ...
After being acquired by another company, I no longer have access to ACTIONS (and subsequently NOTIFICATIONS) which is what I want to change. I still show as the project administrator and I can see/m...
Hello everyone! I'd like to try Jira Service Management but cannot create any project. The error I'm receiving is: We couldn’t create your project. Something went wrong, please try again.
I'm new to JSM. I see I have a Viewed Recently filter. It there a way to advance search and find Viewed Recent information on another User? I have admin rights. Kathy WVU
Hello Community We have a situation, which I do not fully understand and we hope that you have seen this situation before, regarding incoming mails to Jira Service Desk which need to be picked up by...
Hi guys, on our jira instance I installed the Insight plugin and the SCCM plugin. Now everytime I click on the "first Steps" button I get redirected to our dashboard. Also I can't see the Insight ...
Hello, I am using JIRA SM 8.18.1, my question. I want to remove the search bar that is on the portal home page. Thanks for your help MB
a manager has requested all his employees by linked to him so he knows when they open tickets