I am a site and project administrator and need to disable reports in the left navigation. What are the steps to do so?
Because of some background settings (fireweall, etc.) it is currently not possible to connect my Exchange Mail account to use it as service request mail account. The questions are: - What ip does J...
We received security advisory for Jira Service Management Data Center today. We currently have Jira 8.13.3 and Jira Service Management 4.13 installed. Does this advisory apply to these ve...
Can an approved ticket in Jira Service Management call an AWS Lambda securely sending information to the Lambda. With the purpose of automating some commands in AWS.
Hi We're new to Jira Service Management. Much of our demand for IT services is through the phone and self service portal. We trying to see what functionality Jira has to offer to help...
Hi Team, We are exploring the "Move" option in JIRA Servicedesk. We created a ticket in "Service requests" and tried moving to "Incidents". It says the ticket is moved, but when we check in "I...
Hello, I have a user who wants fields that are filled out in the request form to then be moved from the customer view area into the context area. We could leave behind a Description field and ...
Is there a way to for a short period of time stop customers raising new jobs via the portal? Best regards, John.
How to restrict a cascading list in a custom field in Jira Service desk I have a custom field Report issue and a bunch of cascading list options. On my customer portal i do have various...
Myself and a colleague have stopped receiving notifications from our tickets. when we are tagged in a ticket comment then we seem to get notifications no problem, however, if any changes are made to...
Hello, I 'm trying to find out how to report time spent by "Organization" in JSM monthly. I found a gadget for that, but It only appears "Informer". How can I add "Organization" instead of "informe...
Hi, Does JSM Datacenter supports using Encyption Keys via BringYourOwnKey (BYOK)? Thanks in advance! Regards
I'm currently using the free Cloud service, and want to set up Approvers for my workflows. I have researched the documentation on the site (in particular, this, this and this) I...
Hi all, is there any way I can add another collumn in JIRA ITSM Dashboard. For example I would like to add a collumn "Time" or "Date" ticket was raised? Therefore it will be easier for ...
Adicionei um novo usuário ao Grupo da Empresa, mas, ele continua sem acesso ao Projeto, mesmo estando com as mesmas configurações / permissões que os demais membros do Projeto. &...