Hi All, Im looking for a way to automate the below if possible? Id like to get notified once a ticket has been logged and assigned but an update has not been sent to the customer within 15 ...
Olá prezados! Gostaria de uma gentil ajuda dos senhores Estou montando o Dashbord de meus projetos , pelo painel de controle porém, notei que as cores não estão padronizadas. Como podem ver...
I can add categories to my Jira project (queues, service requests, incidents, etc) but I am seeing on another page that they have completely different options (issues and filters, google drive, slack...
I am using a Jira board for tracking recurring tasks and attempting to report on if tickets are resolved before the tracked "Due Date" in the ticket. Currently, when a ticket is closed (status ...
I'm trying to change the status of my workflow once I finish approving all the subtasks but it doesn't work for me. Can you help me see what I'm doing wrong? I put my screenshots. Once the case has ...
Hi Team, Management would like performing a Logical Access Reviews for Jira and are requesting a .csv export to get the info, but I did not see on UI. Could you please suggest us on ...
Hi Community, This is a basic question but how do I change my Support Desk page into a layout similar to the Help Center? I have a Service Desk project setup but I can't figure out a way to c...
We have JSM and will be providing support for several different companies. Part of that support is by using articles in the knowledge base. Is it possible to have one knowledge base, but to restrict ...
Issue where approvers are losing access to Portal requests after approved/declined? Example: Approver Group -> 5 people. 1 approval required. All 5 are "customers" and can view ticket in port...
I am attempting to omit a couple of labels from search and cannot seem to get the labels to function to work properly. My filter is omitting tasks that are not in DashBoardImages or KnownIssues...
Hi, I´ve updated to 5.0.0 in JSM and then I can´t see the SLA´s timers in the issue. I have all permissions. I see that I can add the SLA´s timer like a customfield but why couldn´t see on ...
Hello, I wanted to know how to add categories like todo 3 and done Thanks s
client raised a bug through email after that scrum team fixed the bug ,do the email send automatically to client through jira that the bug is fixed?
Hi Jira Admin, I have an issue when our customer creates a new ticket, as assignees cant receive an email notification when the issue is created. We already set a notification scheme like thi...
jira怎么创建包含多个触发器的自动化规则