Is it possible to have a mass upload or mass insert the email address of thousands of users into CUSTOMER? So it won't be a hassle for an admin to add the employee's email address one by one? Is ther...
Hello I have a question about password reset. I forgot the password, so I tried to change it through the QCM site, but I got the answer as below. Hello, Hwang Sangjoon, Password reset is not av...
Hi! I'm working on a project where the support team must upload some photos linked to a certain ticket. Currently I'm working with a 3rd party app (Lumiform) to upload the required information, b...
Hello everybody, I am trying to move an issue within the same project from "service request" issue type to "service request with approval" issue type. The problem is that i want to move the ...
We are currently using an external email to allow users to communicate with our service desk through Jira Service Management. That email is also linked to other services including uptime page alerts,...
When a notification (of new tickets and such) is sent to the email, the ticket number is written last. Is it possible to place the MSN + Number back as first thing??? Please find attached image for...
For some reason, we have a customer that cannot be added into the JSM project as the authentication when entering the customer states the email address not valid... the email address ends in a .coop ...
I would like to trigger automation to comment on a ticket, and update the status if it has been in a particular status for 7 days. this used to be possible in Legacy Automation but I am resistant to...
Hello, I just imported a long list of tickets. However, I can not find them using quick search. Is this a bug? Please see screenshot.
Hello, Our default issue result page is 1,000 results per page. However, we have a user who is limited to 250. See screenshot. I can confirm we are set to 1,000 as that is what I see. Any ide...
Hi Community, I was wondering whether there is a way to have multiple lists in a dropdown so that different lists can appear based on a previous field? For example, if Division = Finance, the...
I would like to create services which are specific to one project without them being visible across all projects. Is that possible?
So I have an automation that is activated by a comment, and in the final of it I want to exclude the comment that activated the automation, but it asks for a comment ID, anyone know if there is anoth...
look at my sla setting。 the goal i set is 100h，but in the issue why it display 3d27h，not 4d3h？ please help me，thank you！
I've been able to give viewable access to other persons on my team requiring access to our JSM instance. I do however need them to be able to edit tickets, which it says they don't have permission to...