Hi, We are looking to procure Jira for service management and have a following question on its capability: We are going to configure JIRA to auto create tickets if an email is being sent to a partic...
Olá Gostaria que não fosse aberturo chamados quando um e-mail for respondido colocando o nosso portal de Service Desk em cópia. Seria possível realizar esse tipo de conf...
So I have a question. My customers are receiving the email with a list of issues, however, if those issues are tied to different approvers, it just sends a list and they have to figure out which issu...
Hi, I need to report roadmaps of multiple projects on weekly basis to our leadership team. I need a way to report the progress from Jira. Our projects are laid out like below Product 1 (Identified ...
We would like the link for linked issues to show in the Service Management Project request also. Can a reference to a linked issue be pushed back to the SMP request?
Good day, we just migrated the mail server from Axigen to Office 365 and there was a problem displaying notifications after changing the smtp server. I am attaching photos of how it was before migra...
We are experiencing intermittent issues with email connection for our 4 service desk projects. We've only experienced when we upgraded to 4.22.1 although clearly it could have happened before I...
Hello together, Customer cannot log in. Viking Germany C2509959 Username: thomas.stage@vielfaltmenue.com Cookies have been deleted Please excuse me for creating a ticket this way. This site has...
Hello, Does anyone know if Deleted Issues will still be shown in the created versus resolved report? We are seeing a discrepancy of 5 total issue from creation to resolved over the past four...
Hi Team, I have confusion around which issue type to be used for certain activities. There is an activity called "Payroll processing" where I need to verify the GL files received from UKG system an...
Hi Team, I have setup an Approval process in one of our Service projects. Unfortunately there are more than 5 approvers involved in the approval process. As a result, when each Approver approves / d...
Como habilito a coluna para poder realizar uma pesquisa por Organização ?
...rom accessing your website. We like to have access to working with the DXC system. our user public domain is 115.164.209.183
Is the best way to accomplish this to do it via Field Configuration schemes?
We recently switched from gsuite to 365 and I have a few employees who are no longer receiving email notifications on tickets. Their account settings say google linked email. I am curious how to unli...