Hi, we had a previous administrator that is no longer in an administrator position but is now a service desk user. I don't want them on our user count but when I suspend their user it shows them as i...
I have some automation in place which creates a number of related issues. That piece works fine. Where I am struggling is setting the approvers using 2 sources. copying from the field called...
Hi, I am trying to understand how to achieve the below, there are 3 parties in this ticketing. End customer, Our company, and Field engineer (from another company) 1) End customer create...
Is there a user interface where I can prepare and test complete IQL statements for my Automations in the Atlassian Cloud? Using Advanced Search to create JQL statements is extremely helpful. As som...
Hi, I am a cloud user and I want to show Dynamic values in a field based on customer's mail id. Suppose A customer is raising a request and if customer's mail id ends with "@support" then they sh...
Hi, I am working for an organisation x and have setup 3 agents for organisation y. I have been set myself as an org admin and i have invited 3 users in the Service Desk Team role for the same project...
When we use the Outlook plugin "Send to issue" option and select an issue, we can see the Asignee field and modify it at the time if we want. When we are using the plugin to "Create Issue", however,...
Olá, tenho uma dúvida sobre um usuário desativado no Jira. Este usuário é o criador de algumas solicitações em um board. E o mesmo usuário tem uma conta atual com e-mail atualizado. Gostaria d...
This started when our request form maintenance view was updated, the instructions were not showing. Anyone experiencing this too?
Hello, I think I might have a tough one. I use JIRA Service Desk to collect tickets from other departments, those are then cloned and added to another board(lets call this Board B). When peo...
Hi Team, I would like to put a validator at the time of issue creation, I want to validate that the requester is not the approver on the create screen before allowing the users to create the issue. ...
We've just recently set up an Object Schema in Insight and as of a few days ago, the Connected Jira Issues search allowed me to search for and find tickets to associate the assets to. Today...
Is there a way to have another form be suggested on the current form that the customer is using? Example: The customer is filling the form on IT, on the lower part of the form there is a suggestion ...
Hey there, I would like to know if there is a way to create customers from an AD group. An AD account with email address should automatically become a customer in a service center. Is there...
Hi Team, All app disappeared from manage apps (e.g Elements Copy and Sync, Mobility for Jira, Multiple Filters Chart Gadget, SAML Single Sign on,) page upgrade to V8.20.11 except the fo...