When a new ticket gets created in the project we want it to include the description in the email
Hi Team, We have valid license insight server plugin and we wanted to migrate now to cloud. Nothing is clearly mentioned what path to follow and how to migrate. biggest confusion is who wi...
We have a Service Desk project that the entire "Service Desk Team" and "Service project customer - portal access" has access to "Browse" So, then user1 trying to mention some user2 from portal ...
Hello community! We sometimes notice that we are quite busy discussing issues among ourselves, but we sometimes forget to keep the customer updated on the status. I would like to send the agent a r...
Hello all, I administer the JIRA software in our company. Now I have recently with an employee the problem that when he is mentioned via @mention in comments no email is received. Internally via the...
We rated Jira as the best ticketing system. It will be the only external system accessible to our customers. With Refined we can professionally integrate this system into our corporate design. The...
Hi I want to write this script in field validator condition issue.customfield_12703.value == "NO" And {{ issue.customfield_10100.requestType.id == "172" or issue.customfield_10100.requestType.id...
Hi Hive Community I am wanting to know is it possible to create a diagram .... think along the lines of a bike wheel's spokes.... that as the user moves across the spoke ball it can display inform...
Hi, we had a previous administrator that is no longer in an administrator position but is now a service desk user. I don't want them on our user count but when I suspend their user it shows them as i...
I have some automation in place which creates a number of related issues. That piece works fine. Where I am struggling is setting the approvers using 2 sources. copying from the field called...
Hi, I am trying to understand how to achieve the below, there are 3 parties in this ticketing. End customer, Our company, and Field engineer (from another company) 1) End customer create...
Is there a user interface where I can prepare and test complete IQL statements for my Automations in the Atlassian Cloud? Using Advanced Search to create JQL statements is extremely helpful. As som...
Hi, I am a cloud user and I want to show Dynamic values in a field based on customer's mail id. Suppose A customer is raising a request and if customer's mail id ends with "@support" then they sh...
Hi, I am working for an organisation x and have setup 3 agents for organisation y. I have been set myself as an org admin and i have invited 3 users in the Service Desk Team role for the same project...
When we use the Outlook plugin "Send to issue" option and select an issue, we can see the Asignee field and modify it at the time if we want. When we are using the plugin to "Create Issue", however,...