Good morning, make the configuration, now I need the user assigned the example crf component to be assigned the incident automatically. because when the issue arrives it is not assigned to anyone. I...
We have a user access problem that new users can not login to Jira. we have JSM and also Atlassian Access with AD connection. the Work around is to re-send the invite link/email. anyone who hade e...
Good day I want to create an automation between jira services and jira software, the case is as follows: I want that when I go from level 2 to escalation to development in a service flow, it automa...
I need to create a custom export, I would like to place an export button on an existing item
The APR based Apache Tomcat Native library which allows optimal performance in production environments was not found on the java.library.path: [C:\Program Files\Atlassian\JIRA\bin;C:\Windows\Sun\Java...
When a new ticket gets created in the project we want it to include the description in the email
Hi Team, We have valid license insight server plugin and we wanted to migrate now to cloud. Nothing is clearly mentioned what path to follow and how to migrate. biggest confusion is who wi...
We have a Service Desk project that the entire "Service Desk Team" and "Service project customer - portal access" has access to "Browse" So, then user1 trying to mention some user2 from portal ...
Hello community! We sometimes notice that we are quite busy discussing issues among ourselves, but we sometimes forget to keep the customer updated on the status. I would like to send the agent a r...
Hello all, I administer the JIRA software in our company. Now I have recently with an employee the problem that when he is mentioned via @mention in comments no email is received. Internally via the...
We rated Jira as the best ticketing system. It will be the only external system accessible to our customers. With Refined we can professionally integrate this system into our corporate design. The...
Hi I want to write this script in field validator condition issue.customfield_12703.value == "NO" And {{ issue.customfield_10100.requestType.id == "172" or issue.customfield_10100.requestType.id...
Hi Hive Community I am wanting to know is it possible to create a diagram .... think along the lines of a bike wheel's spokes.... that as the user moves across the spoke ball it can display inform...
Hi, we had a previous administrator that is no longer in an administrator position but is now a service desk user. I don't want them on our user count but when I suspend their user it shows them as i...
I have some automation in place which creates a number of related issues. That piece works fine. Where I am struggling is setting the approvers using 2 sources. copying from the field called...