Are automation rules necessary for notification purposes if we already have configured notifications. Can we disable/delete existing automation rules without issue? Thanks
- We have one user that is currently unable to received the Invite and Verification email from her Outlook Mailbox. - Confirmed that other emails were received but from Atlassian unable to received.
I no longer can see "Due Date" under Custom fields but still can use it under Jira plan. How can I add it back to Screen so teams can update the field from the issue screen?
Hi All! We are trying to configure a ticketing system for our company. We'd like to keep using the same email that we have, but when trying to add it into the email requests via the project it...
Hi, Can anyone help me in creating a groovy script for the following case? We need to run the UNIX script automatically when the Jira issue is created. Is it possible with the script runner p...
how does the system calculate SLA and how it's working? I have seen in the system it's not matching as defined.
Hi, Recently I allowed to my customers close the tickets by themself and gave to them a close transition. Some of the clients complain that they are unable to close the issue and receive the e...
I'm a Jira/Confluence site admin. We tested JSM briefly ...4 years ago? and decided not to proceed with it. However, in Atlassian Administration I see that 16 users still have access to JSM, and as a...
Hi there, Is there a way to deactivate a Form without deleting it? Like for instance, if our environment is not yet live and we want only one of our already created Forms to be live, h...
Hello! I am trying to standardize the process for vetting and reviewing new add-ons for Jira Software, JSM and Confluence so that we are only using what is necessary without having too many add-ons t...
¡Hola! necesito que un grupo de personas tengan acceso a la vista de agente, que puedan ver los tickets y toda la información de los mismos pero sin tener permisos de edición, solo vista y en lo posi...
Good morning, make the configuration, now I need the user assigned the example crf component to be assigned the incident automatically. because when the issue arrives it is not assigned to anyone. I...
We have a user access problem that new users can not login to Jira. we have JSM and also Atlassian Access with AD connection. the Work around is to re-send the invite link/email. anyone who hade e...
Good day I want to create an automation between jira services and jira software, the case is as follows: I want that when I go from level 2 to escalation to development in a service flow, it automa...
I need to create a custom export, I would like to place an export button on an existing item