How to get workflow audit logs Like (who changed the status or Transition)in Jira service management (Data Centre)
hello guys, I'm new to JIRA, want to create change request. i'm unable to find change request option in issue type dropdown list. how do we enabled the change request
I have created an automation which runs when a new issue is created. The automation takes the information that was populated within the issue and creates a new object and assigns values to the attrib...
Hi All, I need some help. We, on rare occasions, do not receive responses to our replies (or even updated comments/notes) in the ticketing system from our Teachers/Staff. We will check the par...
My ideal flow is: Open- Approvals-Ready-In progress-Acceptance -Done (* it should be free to move to blocked state from any state except done state)* 2. condition- If open moves to Blocked it should...
Can you please provide me the best smart value code or syntax that will compare for me in an automation rule the name of the assignee and the name of resource selected in this custom field , keep in ...
We use Jira Projects as clients. Each "project" is a different client so each client has their own board. When we have actual projects for those clients, we create an epic and then put the...
I thought I had a handle on Jira Service Management from some testing awhile ago. This new release in the Cloud version has me totally lost as to where to start. I can't create a single ticket since ...
...rticles about unlicensed (public) users submitting as anonymous, but nothing specifically for licensed users in my use case. Can anyone suggest ideas on how to proceed? I am using Jira Data Center.
I'm unable to connect/launch to Microsoft teams through jira even though I have Microsoft teams already installed on my device. The .exe file for teams not working.
I have a problem with the configuration of my JSM project. I need all users accessing the JSM portal to be able to view all the tickets created. Currently, only those who share them through the Sha...
How can we transfer a customer's support tickets from their inactive account to a new account. Note that it is the same person, but the new account was created under a paid license (my admin sai...
Hi, I did the following: Added a new custom field (rich text) and added it to the service request form with preset value hidden from the portal. It contains formatted text and a links to external w...
Hi everyone, I wanted to create a service user and give him an access to SLAs reports into a dashboard. My problem is that I have to give him a read-only access to the SLA reports, but I can'...
I cannot figure out for the life of me how to create an automation to move an issue containing Harbor to the Harbor Board. Can someone please assist. I tried cloning the issue and deletin...