Hi, even if Hebrew is not supported, is it possible to get service requests written in Hebrew, received by email? Thanks
Hello Atlassian community. we do not wish for everyone from the same @domain to be grouped into the same organization in jira. At the moment we remove a customer from an organization gr...
Hello community, our company has a few questions regarding Jira security and data storage: 1. Is the connection from the customer Jira Service Desk to Jira encrypted? 2. Is the connection also e...
Hello! My clients that open a lot of tickets are looking for better searching performance in the portal. Is there a way to give them the ability to search for tickets using JQL? Is there...
HI We use Jira Service management cloud in 3 different global divisions UK, US ,AU I am looking to align the SLA's Is there a way to Report on what SLA's have been configured in Jira (ideall...
We have certain tickets that Jira won't send email notifications for. It's not limited to a specific user. A user that turns in tickets frequently has noticed that he didn't get email notifications f...
Hello, I want to set up a notification delay for when a ticket is created. I want a set a 3 minute delay from when the ticket is created (via email) to when that reporter will receive the noti...
It looks like it may not be possible without a third-party solution but figured I'd ask the community. It would be really nice to have custom notifications for the Admins/Agents just like we...
When trying to export Insight Object Schema, I got this error below from the log: 2023-04-18 01:45:48,568 [Thread-14127] | Error when exporting object schema and objects, object schema id: 1, Error:...
I have an Epic that is still open, and in an unresolved state However, when I try to add a new task/ ticket to that Epic. I can only find it by selecting "Show done epics" A...
How to get workflow audit logs Like (who changed the status or Transition)in Jira service management (Data Centre)
hello guys, I'm new to JIRA, want to create change request. i'm unable to find change request option in issue type dropdown list. how do we enabled the change request
I have created an automation which runs when a new issue is created. The automation takes the information that was populated within the issue and creates a new object and assigns values to the attrib...
Hi All, I need some help. We, on rare occasions, do not receive responses to our replies (or even updated comments/notes) in the ticketing system from our Teachers/Staff. We will check the par...
My ideal flow is: Open- Approvals-Ready-In progress-Acceptance -Done (* it should be free to move to blocked state from any state except done state)* 2. condition- If open moves to Blocked it should...