Hi I have a customer asking about RPO and RTO characteristics of OG portion of JSM. please advise where i can find this. thanks peter
I wanted to check if there is a guide that shows how to navigate the incident life cycle in Jira from start to finish.
When a user is submitting a Jira ticket, they receive a confirmation email with a link to the ticket to track the issue. These are CUSTOMERS and not JIRA users like myself. The link takes the custome...
Hi all, Our project is nearing project key XYZ-99999. Will it go beyond the 99999 sequence? Is the project key (number) sequence have a limit? Regards,
We have a Customer Service Desk that is linked to a Confluence Knowledge Base. Is there any way to expose the Confluence content tree on the customer facing service desk so that customers ca...
Where should i start if i want to make a ticket managment system in Jira.
I'm hoping someone is able to see something that I am clearly missing. I have a workflow that I don't want to transition to complete if the field "NDA required" is yes and the "NDA attached" fi...
My JSM installation uses Active Directory for Authentication/Authorization. We have both Company customers and contractor customers, separated into different OUs in Active Directory. I ha...
I need people to help me get votes so Atlassian can fix a issue they have Currently if you use fixed version had lets say it has a version of 5.10, when you enter that in fixed version fie...
Hello, I have a field where the submitter, can choose what impact the problem has on his work. Someone else configured the submission form, and I don't know where to find this option where ...
Hi there, Been looking everywhere for an answer to this. Is there a way to change the way emails import into Jira Issues? Instead of the whole email and pictures being ported into the description ...
Is there a way to clone automation rules? Thanks!
How do I edit the fields that appear in each type of resolution ( Completed, in progress...) I need to clear the fields and leave only the necessary ones
Hi Team, I am looking to add an Option for a Custom Field. I navigated to Project Settings -> Custom Fields -> Searched for the Field -> Context and Default Value However, I do not see an...
Using JSM DC 4.20. The result I'm looking for is to require that the Resolution field gets populated when an Issue has transitioned from In Progress to Done. My understanding is that there are...