Hi, I need help with reset clock so that prompts occur more than once when cycle of customer response and support back to customer recurs. 1. Customers receive an email after one day no respon...
One of our service desk customers would like to use the Jira iPhone app to log requests/receive notifications. They say the mobile browser portal experience isn't great. Having done some reading it ...
Hi, I’m calling rest/api/servicedeskapi/request to create issue and I’d like to add the reporter at the time the request is created. JIRA is synced with Active Directory and reporters login to ...
I'm trying to create an automation which populates the description field with some information of the other fields. I'm able to find almost all field names except one, and I don't know where to find...
Hi, I'm trying to create a rule (in the automation section) to add a comment when an issue is created and it has a specific status (Needs more info): The problem is when I create a problem and ...
Hi all, i created an automation rule to add request participants when certain users create an issue. Scenario 1 - If user A creates an issue and cc's user B and C, support A should ...
Hello, I took the free trial of JSM for my site called sapglobone.com. Now its not login. When i try to fetch it say request sent to Administrator. I am the administrator. I am only...
Hello, How can we add the fixVersions field on linked-issues section on a issue-detail? This to avoid an extra click to the linked issue to know the fixVersions. Automation rule is not poss...
We have a requirement like only on checking the checkbox of custom field, other multiple user picker field is to be enabled. How can we achieve this?
Salut, hier le TXT n'était as valide, aujourd'hui plus rien ne fonctionne Les entrées sont bonne, vous auriez une idée ?
My colleague Lungile Motsweni is unable to access Atlassian applications. Please advice where I can raise the issue. We are working on very high priority deliverables and JIRA access is very much n...
Hi all, I wanted to make Assignee field read-only and only editable during particular status. I created screens for these selected status and added the Assignee field. Then I removed the Assignee fi...
I am attempting to ask a question I previously posed, but in a more specific, direct way. Is it possible to extract selections from a multi select drop down box so that I can write automation that a...
If I would like to add some participants in the ticket (e.g. reporters manager). It doesn't allow me to type email address, I need to pick user... and also is there a custom fie...
HI community, i need some help to create an automation rule. Context: - I have some custom fields in the request type - I need to create a rule that the trigger is when a date indicated in one of ...